Before accessing this platform, you agree to be bound by these Terms and Conditions of Use, all applicable laws, and regulations, and accept responsibility for compliance with local laws. If you do not agree to these terms, you are prohibited from using this site.
If you encounter issues, you may contact us via email for support. We aim to address minor bug fixes via email and update the core package accordingly. Verified users can access content support through a ticket system. Requests via email and live chat are also attended to.
If your issue requires advanced system modification, you have two options:
All proprietary software, investment models, and content on this platform are owned by the company. Users do not have any rights to claim intellectual ownership of any part of the platform, whether modified or unmodified. The platform and its services are provided "as is" without any express or implied warranties. The company is not liable for any direct, indirect, incidental, or consequential damages resulting from platform usage.
Our platform operates under multiple regulatory licenses, ensuring compliance with international financial standards. Your financial data is secure.
1. Capital Markets Authority (CMA)Licensed by the CMA in Kenya as a non-dealing online foreign exchange broker under license number 161. The CMA supervises, licenses, and monitors market intermediaries as per the Capital Markets Act.
2. Financial Authority (FA)Authorized and regulated by the FA under license number SD024. The FSA oversees compliance and regulates non-bank financial services to maintain high standards and client security. However, trading and investing carry risks, and users are responsible for their financial decisions.
At Truemax Crypto Trade, we believe in transparent communication about investment risks: Cryptocurrency markets are highly volatile and unpredictable All investments carry risk, including the potential loss of principal Historical performance is not indicative of future results Trading strategies that work in one market condition may not work in others Our risk management systems aim to protect capital but cannot guarantee against losses We recommend investing only what you can afford to lose Consider your personal financial situation and risk tolerance before investing
You may not use our platform for unlawful purposes, including violations of copyright, local, or international laws. Content promoting violence, terrorism, pornography, racism, or piracy is strictly prohibited.
Users are responsible for all content and activity under their account. Any violation may result in immediate account suspension. Notify us of unauthorized usage or security breaches immediately.
All transactions made on the platform are monitored to ensure compliance with our security policies. If we detect unusual or suspicious activity, your account may be flagged for review. During this review period, you may temporarily lose access to certain features in your account.
If you encounter any issues with your deposit or payment, you must notify our support team immediately. We will investigate the matter and provide a resolution where possible; however, this does not guarantee a refund or reversal.
Engaging in disputes, chargebacks, or fraudulent activities, such as using unauthorized or stolen credit cards, will lead to the immediate suspension or termination of your account. In such cases, we reserve the right to report such actions to the appropriate authorities and take legal action.
By using our platform, you agree to adhere to these policies and understand that all payments and transactions are subject to our terms and conditions. Should you have questions or require clarification, please contact our support team before proceeding with any payments.
Free balances, coupons, or promotional deposits are subject to review. If misused, we reserve the right to deduct these amounts, which may result in a negative balance. Accounts with negative balances will be suspended. Custom payments can be made to restore balance and reactivate the account.